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Significant provisions of the 2006 Act were implemented on 6 April 2007, which included the ‘Unfair Relationships’ provisions. The concept of “unfair relationships” was at the heart of the Consumer Credit reforms and appeared to be central to the government’s policy on Consumer Credit.
Other legislation, guidelines and rules in relation to ‘unfairness and treating customers fairly’ exist which demonstrates governments aim to bring about change in not only unfair terms in contracts but also the behaviour of businesses towards its dealings with customers and, as such, ‘treating customers fairly’ has become part of a businesses normal compliance regime.

COURSE AIMS
The course aims to provide delegates with the necessary information and knowledge to be conversant with the legislation, guidelines and rules in relation to ‘unfairness and treating customers fairly together with the possible safeguards to avoid unfair relationships and to protect against loss.

COURSE CONTENT
The course will give an insight into the main provisions of:
• Unfair Contract Terns Act 1977;
• Unfair Terms in Consumer Contracts Regulations 1999;
• Consumer Protection from Unfair Trading Regulations 2008;
• FSA Treating Customers Fairly initiative (TCF); and
• the ‘Unfair Relationships’ provisions under the Consumer Credit Act 1974.

The course will also cover the role of the Office of Fair Trading (OFT) and the Financial Ombudsman Service (FOS) in relation unfairness to customers.

WHO SHOULD ATTEND?
The subject matter of the course is designed to meet the needs of both the Legal Practitioner and Creditor/Owner alike and will prove invaluable to people at all levels within the Consumer Credit Industry including those involved in compliance matters.

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