This course covers:

• What guarantor loans are and how they work
• The history of guarantor loans
• The laws and regulations applicable to guarantor loans
• Wider factors that affect the guarantor loan industry

This course covers:

• What high-cost short-term loans are and how they work
• The history of high-cost short-term credit
• The laws and regulations applicable to high-cost short-term loans
• Wider factors that affect the high-cost short term industry

This course covers:

• What home-collected loans are and how they work
• The history of home-collected credit
• The laws and regulations applicable to the home-collected credit market
• Wider factors that affect the home-collected credit industry

This course covers:

• What motor finance is and how it works
• The history of the motor finance market in the UK
• The different types of products and providers in the motor finance market
• The laws and regulations applicable to motor finance lending
• Wider factors that affect the motor finance industry

This course covers:

• What pawnbroking loans are and how they work
• The history of the pawnbroking industry
• The products and services provided by pawnbrokers
• The laws and regulations applicable to the pawnbroker market
• Wider factors that affect the pawnbroking industry

This course covers:

• What retail finance is and the options available
• The history of the retail finance market in the UK
• The different types of products and providers in the retail finance market
• The laws and regulations applicable to retail finance lending
• Wider factors that affect the retail finance industry

This course covers:

• What personal loans are and how they work
• The history of personal loans
• The different types of personal loans and providers
• The laws and regulations applicable to personal loans

This course covers:

• Who the FCA is and its role
• The remit and scope of the FCA’s activities
• The types of enforcement by the FCA
• The consumer credit industry and applicable laws and regulations
• Some of the FCA rules applicable to consumer credit activities in the UK

This course covers:

• What financial promotions are
• FCA rules and guidance around financial promotions
• The ‘do’s and don’ts’
• Good and poor practice for financial promotions
• The penalties for breaching the rules

This course covers:

• Complaint definitions
• The importance of complaints
• Full complaint handling process
• Financial Ombudsman Service (FOS) and its role
• FCA complaint reporting

This course covers:

• What conflicts of interest are
• How conflicts can arise
• How conflicts can be managed by staff and firms
• Examples of conflicts of interests

This course covers:

• What whistleblowing is
• Whistleblowing in financial services
• The Public Interest Disclosure Act (PIDA)
• Whistleblowing procedures, records and reporting

This course covers:

• What bribery is
• The types of bribery offences
• The role of staff and firms in combatting bribery
• The FCA’s view on bribery

This course covers:

• What money laundering is
• An overview of money laundering regulations
• The role of staff and businesses
• An overview of the Proceeds of Crime Act, Fraud Act and JMLSG
• Establishing identity – personal and business customers

This course covers:

• An introduction to the Data Protection Act and its principles
• Data subject access requests
• Rights of data subjects
• The role of staff in data protection

This course covers:

• An overview of SM&CR and the Certification Regime
• FCA Conduct Rules (COCON)
• Individual/staff conduct rules
• Breaches and disciplinary actions

This course covers:

• What vulnerable customers are and why they matter
• The different types of vulnerabilities
• Problem areas and practicalities for helping vulnerable customers
• The role of staff and firms

This course covers:

• An overview of the Consumer Duty
• The 12th Principle and cross-cutting rules
• Consumer outcomes
• Culture and purpose
• Management information and board reporting

This course covers:

• what cyber security is and what cyber threats are
• the different types of threats used in cyber crime
• why cyber security is important for organisations
• statistics and research on cyber crime
• your role in cyber security

This course covers:

• Personal data and special category data
• All the rights of the data subject
• Lawful processing
• Accountability and governance
• Breach notifications
• The role of the Information Commissioner’s Office (ICO)

This course covers:

• An overview of the Senior Managers and Certification Regime
• Ethos
• Fit and proper tests
• Senior manager conduct rules
• Training requirements

This reading resource covers:

• Each of the four consumer outcomes
• Fair value assessments
• Monitoring outcomes
• Governance, culture and accountability
• Information exchange (within distribution chains)
• Building your annual board report
• Closed products/services