CCTA Update: AI guidance, motor finance & FOS news

Published 21 October 2026

After several busy weeks of external events, things are a little quieter this week, giving us more time to focus on our ongoing policy work. The regulator has also shared further guidance on the responsible use of AI in financial services, highlighting the importance of putting consumers first, maintaining clear accountability and planning for when things go wrong.

CCTA Update: Financial inclusion and motor finance

Published 14 October 2026

With Jason away this week, I’m taking the opportunity to bring you this week’s member update. Yesterday, I attended the Fair4All Finance Financial Inclusion Conference. It was good to hear from Lucy Rigby MP, the Economic Secretary, and to see financial inclusion continuing to feature in discussions with policymakers and across the sector.

CCTA Update: Annual Conference – bringing members together

Published 08 October 2026

It has been another busy week for the CCTA, with a particularly important milestone as we brought members together for our Annual Conference and Dinner in Leeds. A big thank you to everyone who joined us for the CCTA Annual Conference and Dinner earlier this week.

CCTA 2026 Conference: Feedback request

Published 07 October 2026

One of our primary aims with the Annual CCTA Conference is to make the event as useful as possible to our members. We are asking both attendees and non-attendees to provide some feedback on the event via the short surveys below.

CCTA Update: Financial inclusion and our Conference

Published 30 September 2026

I have spent part of this week at the Labour Party Conference in Liverpool, listening to the wider debate around growth, financial resilience, inclusion and the future direction of regulation. I have written separately about some of my reflections from Conference, which you can read on LinkedIn.

CCTA 2026 Conference: Last chance to book

Published 28 September 2026

Our flagship event, the CCTA Annual Conference, takes place in Leeds on Tuesday 6 October – and this is your last chance to book. With more than 120 delegates already registered, the conference is bringing together leading voices from across the consumer credit sector for a day of insight, discussion and networking.

Motor finance: Approaching deadlines and our latest FOS engagement

Published 24 September 2026

We have continued our discussions with the Financial Ombudsman Service (FOS) about the practical implications of the motor finance commission redress scheme for smaller lenders. Following our meeting with the Chief Ombudsman last week, we have prepared a new briefing for members ahead of the approaching September and November deadlines.

FOS Keynote: Insight, trends and redress reform

Published 24 September 2026

This session will provide an overview of the key trends the Financial Ombudsman Service has seen over the past year, including the issues driving consumer complaints and the insights these patterns offer into the wider financial services landscape. It will also cover progress on the Modernising Redress reforms, outlining the changes being made to improve efficiency, consistency and transparency.

CCTA Update: Better outcomes, access to credit and financial inclusion

Published 23 September 2026

Last week, we met with the Chief Ombudsman. In addition to discussing changes to the FOS, we asked about the role they will play in the motor finance redress scheme. We are drafting this up and will send a note to motor finance members later this week.

CCTA 2026 Conference: Event brochure

Published 22 September 2026

In anticipation of our flagship event, take a look through the recently published conference brochure. It covers the schedule and agenda, including presentation synopses from the Financial Conduct Authority and Financial Ombudsman Service. The brochure also includes speaker bios from everyone who is presenting or contributing to our panel discussions.

Equifax presentation: Why better affordability starts with better understanding

Published 21 September 2026

In a turbulent economic environment, a responsible credit decision now requires more than traditional metrics. The reliance on rigid, ‘tick-box’ assessments based on historic, ‘average’ consumer models often leads to the unnecessary rejection of creditworthy individuals who fall outside traditional categories.

CCTA Update: Conference programme confirmed

Published 16 September 2026

There is plenty happening across the CCTA now, with motor finance continuing to be a major focus. We remain closely engaged with the FCA and the FOS on the proposed redress arrangements and the actions firms should be taking now.