AGREEMENT FAQS

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frequently asked questions

Who can purchase hard copy agreements?

Both CCTA members and non-members are welcome to purchase our agreements and statutory documents. It is worth noting that CCTA members receive a 30% discount on standard prices.

Do hard copy agreements include a carbon copy?

A single carbon copy is provided for every page of the agreement. The purchaser is responsible for making additional copies, if required.

Why does my agreement look different to what we have received previously?

All of our agreements underwent a complete review in 2022, influenced by the introduction of the Consumer Duty. This review covered both content and format. The formatting of our agreements has been adjusted to improve readability and usability.

Can you send me a sample document?

We are not able to provide sample documents. Our Agreement Descriptions page provides details of all our documents. In addition to this, our Updated Agreements page includes mock-up images that illustrate our new format and layout.

You can also contact us to discuss the sections that are included in the agreement you are considering.

What are the costs involved?

Full details of all our pricing are listed in our CCTA Agreements Brochure. For optimal viewing, we recommend downloading the PDF and viewing in Full Screen Mode.

A £5 delivery charge is also applied to your order.

Are discounts available?

Yes. Members receive a 30% discount on standard prices. The following additional discounts are also available:

  • 10% discount when ordering 75 of the same document
  • 15% discount when ordering 100 of the same document

What quantities am I able to order?

CCTA hard copy agreements are printed in pads of five and sold in multiples of 25.

A pad of agreements contains five agreements, along with the carbon copy duplicate.

An order of 25 agreements will be delivered in five agreement pads, along with any other additional items such as Pre Contract Information etc.

How do I purchase hard copy agreements?

Please visit the Agreement Order Form in order to purchase hard copy agreements. Members will need to enter their membership information to receive the discounted prices.

When will I receive my order?

Orders will be delivered within two working days of receiving payment for your order.

Please contact us if you have not received your order within this time frame so that we can investigate further.

Can I make changes to the agreements?

We understand that some members want to make changes to the agreements. CCTA must receive a written request for any changes to our documents. You will need to satisfy yourself that the changes you propose are permitted under the relevant regulations. If we agree to the changes, we will ask you to note on the agreement that you have made these changes.

Who can purchase electronic agreements?

Electronic agreements are a membership benefit. As such, they are available exclusively to CCTA members.

If you wish to join the association and access our electronic agreements, please submit our Membership Enquiry Form so we can discuss your requirements and provide a package quote.

What are the benefits of electronic agreements?

Visit our electronic agreements page for more information, including benefits of the format.

What format are the electronic agreements?

Our electronic agreements can be downloaded from the Member Hub in both PDF and Word format.

The “hard copy” version can be printed and used when the agreement is being signed with a physical signature. The “electronic” version should be used when the agreement will be signed with an electronic signature.

We are currently working on an additional variation that will include mail merge functionality. More details regarding this will be published in the near future.

How do the electronic agreements work?

Our electronic agreements can be downloaded from the Member Hub. They are available in both Word and PDF format. You have the option to either print the agreements or complete them digitally. Alternatively, our agreements can be embedded into a range or software. For more information, please contact our software and systems associate members.

Why does my electronic document look different to the version I have?

All of our agreements underwent a complete review in 2022. This review covered both content and format.

The formatting of our agreements has been adjusted to improve readability and usability.

Can you send me a sample document?

We are not able to provide sample documents. Our Agreement Descriptions page provides details of all our documents. In addition to this, our Updated Agreements page includes mock-up images that illustrate our new format and layout.

You can also contact us to discuss the sections that are included in the agreement you are considering.

What are the costs involved?

Full details of all our pricing are listed in our CCTA Agreements Brochure. For optimal viewing, we recommend downloading the PDF and viewing in Full Screen Mode.

An initial setup fee is charged for each agreement. You will also be charged a pro-rata annual fee. Going forward, you will be sent an annual renewal fee for each agreement in January.

Are discounts available?

Yes. We are able to offer a 10% discount if you purchase two electronic agreements or a 15% discount if you purchase three or more. Please note that this offer does not include default notices or settlement statements.

If you wish to join CCTA and access our electronic agreements, please submit our Membership Enquiry Form so we can discuss your requirements and provide a package quote.

How do I purchase electronic agreements?

CCTA members should email agreements@ccta.co.uk with the codes of the documents you require. Document codes can be found on our Agreement Descriptions page. We will then be in touch with your quote.

Non-members should submit our Membership Enquiry Form  so we can discuss your requirements and provide a package quote.

When and how will I receive my electronic agreements?

Once your invoice has been paid, you will be able to download the agreement by logging in to the Member Hub. The download links are deactivated at the end of the year and reactivated once your renewal fee invoice is paid.

Members are notified by email and directed to the Member Hub when a new agreement version is released.

Why should I purchase CCTA agreements?

Our printed credit agreements and statutory documents are designed to provide you with confidence that your paperwork meets the legal and regulatory standards. Drafted in line with the Consumer Credit Act 1974 (where applicable) and regularly reviewed for compliance, our documents cover a wide range of lending scenarios – from straightforward loans to more specialised arrangements.

CCTA agreements and documents are reviewed annually.

What agreements do I need?

Our Agreement Descriptions page sets out the different agreements that are available and the types of products they cover. We would also be happy to discuss your requirements with you. However, as the decision is your responsibility, we urge you to see independent legal advice prior to purchase, if required.

What sort of agreements are available?

Agreements are available for both regulated and unregulated products. We also provide standard default notices, indemnity and guarantee documents and settlement statements.

The full list of documents available can be found on the Agreement Descriptions page.

Why don’t the agreements cover all the elements of my products?

CCTA agreements and documents cover the information that must be included, for example under the Consumer Credit Act and related regulations. It would not be possible to offer variations to cover the extensive variety of products offered by some members.

The document code I have does not match the document codes on your website. What do I do?

All of our agreements underwent a complete review in 2022. The Agreement Descriptions page lists all of our agreements along with their current and previous document codes.

Are the agreements printed in black and white?

Hard copy agreement pads are printed in black and white in order to reduce print costs (and therefore sale prices).

The electronic versions use colour, which gives you the option to print your own hard copies in colour. Electronic versions will also appear in colour on-screen.

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