CCTA Roundtable: FCA Consultation – motor finance commission complaints

Published 16 October 2025

The session addressed the key proposals in the FCA’s consultation on redress and highlighted areas of particular importance for CCTA members. We also listened to member’s issues and concerns around the proposals. Attendees also had the opportunity to engage in a Q and A session with our panel of speakers.

CCTA Inform: Autumn 2025

Published 16 October 2025

CCTA Inform is an essential ‘easy read’ publication, exclusively available to members. This issue covers April 2025 to September 2025. During this period, we have collected details of legislation, regulatory updates and other announcements that may be of interest. Members should also ensure they are subscribed to our weekly CCTA Update email to be kept up to date with the latest industry news.

CCTA Conference: 2025 photos

Published 09 October 2025

This collection of photos from our 2025 Annual Conference highlights our keynote speakers, presentations and panels, as well as photos of our sponsors, exhibitors – and of course, delegates.

CCTA Conference: 2025 brochure

Published 09 October 2025

Since our last conference, the consumer credit sector has continued to face a period of sustained regulatory change. A review of the Consumer Credit Act is now underway. Any changes to a 50-year-old piece of legislation will have an impact on the market and how we interact with our customers. There’s plenty happening elsewhere too, with a review of the Financial Ombudsman Service and mass redress events, the ongoing issue of motor finance commission complaints and Deferred Payment Credit (BNPL) also coming under FCA regulation next year.

CCTA Conference: 2025 presentations

Published 09 October 2025

In 2025, we discussed growth and innovation, along with key issues such as financial inclusion, the FCA’s Consumer Duty and motor finance commissions. The FCA, FOS and HM Treasury also took part in this year’s event. EVLO and StepChange Debt Charity delivered a presentation on delivering better customer outcomes. Square4 and Walker Morris also shared their insight and expertise.

Finding the balance: FOS reform that is fair, predictable and sustainable

Published 01 October 2025

Reform of the financial redress system is long overdue. It is something that the CCTA has campaigned for over the years. We are pleased to see progress and plans for further changes. However, if change is to last, it must be sustainable for all types of firms. One that also balances the interests of consumers and firms. For the industry, this means designing rules that not only suit the very largest, but also reflect the pressures faced by smaller lenders.

CCTA Magazine: 2025 Issue Two

Published 30 July 2025

Our flagship event is a recognised industry ‘date for the diary’. In a relaxed and friendly atmosphere, the event delivers an impressive line-up of regulatory and industry speakers and a comprehensive mix of delegates and exhibitors. Our speakers and panellists help lenders navigate the ever changing landscape of consumer credit. The event provides networking opportunities and includes a member dinner the evening before the conference.

CCTA Summit: Summer 2025

Published 14 July 2025

The FCA discussed their approach to the emerging use of AI, as well as considerations for firms. Shannon Faulkner, Consultant at Auxillias, covered how firms should approach the adoption of AI, including practical considerations and integration. CCTA provided an update on the regulatory horizon and the association’s work in key areas.

How does the PSD request sit with the FCA’s five-year strategy?

Published 28 May 2025

The Financial Conduct Authority (FCA) has boldly committed to smarter regulation, promising to reduce burdens on firms and improve its use of data. However, with new product sales data reporting now on the table for thousands of consumer credit firms, some are asking whether the FCA’s actions match its words. We think there is still time for change.

CCTA Inform: Spring 2025

Published 24 April 2025

CCTA Inform is an essential ‘easy read’ publication, exclusively available to members. This issue covers December 2024 to March 2025. During this period, we have collected details of legislation, regulatory updates and other announcements that may be of interest. Members should also ensure they are subscribed to our weekly CCTA Update email to be kept up to date with the latest industry news.

CMC Update (2025-2)

Published 22 April 2025

We anticipated that the run-up to the introduction of charging for Claims Management Companies (CMCS) would present challenges, and that’s proving true. Several CCTA members have raised concerns about two particular firms. Before addressing those two specifically, we want to provide an update on some wider issues arising during the transitional period, as Professional Representatives (PRs) become subject to the new Financial Ombudsman Service (FOS) case fee regime.

FCA vulnerability review

Published 15 April 2025

The FCA has carried out a review of firms’ treatment of customers in vulnerable circumstances. Firms across the financial services spectrum were contacted and asked to provide data and information to assist the regulator’s review. Ultimately, their review focused on evaluating firms’ actions in line with ‘FG21/1: Guidance for firms on the fair treatment of vulnerable customers’, which has been in place since 2021. On 7 March 2025, the FCA published the findings of their review, along with the associated consumer research.