CCTA Roundtable: July 2026

Published 07 August 2026

Legal challenges to the FCA’s redress scheme continue to create uncertainty for firms and consumers. Recent developments, including the Angel v Black Horse decision and the FCA’s suspension of elements of its scheme, have further complicated the position. This CCTA Roundtable explored what these developments mean for members.

CCTA Summit: Summer 2026

Published 07 August 2026

The 2026 Summer Summit focused on vulnerability, a topic that remains central to consumer outcomes, regulatory expectations, and the day-to-day experiences of lenders across the consumer credit sector. We were joined by StepChange who provided a keynote presentation exploring vulnerability, emerging trends, and the practical challenges facing consumers and firms.

CCTA Summit: Summer 2026

Published 07 August 2026

The 2026 Summer Summit focused on vulnerability, a topic that remains central to consumer outcomes, regulatory expectations, and the day-to-day experiences of lenders across the consumer credit sector. We were joined by StepChange who provided a keynote presentation exploring vulnerability, emerging trends, and the practical challenges facing consumers and firms.

Reading the road ahead: Motor finance redress: Part of a wider lender-broker discussion

Published 06 August 2026

Few regulatory issues have dominated the consumer credit sector as much as motor finance commission over the past two years. For motor finance providers, it has been a core issue, although firms have not all faced the same risks or operated the same commission models.

CCTA Magazine: 2026 Issue Two

Published 30 July 2026

Welcome to the latest edition of CCTA Magazine. The pace of change across consumer credit shows little sign of slowing as we move into the second half of 2026. This edition explores many of the issues shaping that landscape.

CMC Update (2026-1)

Published 28 July 2026

We welcome the FCA’s focus on concerns relating to claims management activity. The Association has been briefed on an advertising campaign running until 6 September, which aims to help motor finance customers feel confident about complaining directly to their lender, without paying a claims management company or law firm.

New Complaints Reporting Process

Published 30 June 2026

In December 2025, the FCA published Policy Statement PS25/190 – Improving the Complaints Reporting Process. The policy introduces the most significant changes to FCA complaints reporting in many years. Their objective is to modernise and simplify the complaints reporting framework whilst improving the quality, consistency and comparability of complaints data submitted by firms.

Getting claims management right

Published 05 June 2026

The FCA’s decision to launch a market study into claims management services is an important and welcome development. Claims management services can play a legitimate role in helping consumers access redress, particularly where processes are complex or people lack confidence engaging directly with firms.

Non-Financial Misconduct

Published 26 May 2026

Non-Financial Misconduct (NFM) requirements come into effect on 1 September 2026. From this date, the FCA expects financial services firms to pay due regard to NFM and have in place adequate policies, procedures and processes to address NFM where it arises.

CCTA Roundtable: Non-financial Misconduct

Published 26 May 2026

From September 20026, the FCA brings in new requirements around non-financial misconduct (NFM) in financial services. This roundtable covered the key points firms need to understand around addressing NFM. We also provided a short guidance paper to support firms with the new expectations.

CCTA Roundtable: Non-financial Misconduct

Published 26 May 2026

From September 20026, the FCA brings in new requirements around non-financial misconduct (NFM) in financial services. This roundtable covered the key points firms need to understand around addressing NFM. We also provided a short guidance paper to support firms with the new expectations.

Learning that works for smaller firms

Published 18 May 2026

Smaller lending firms are expected to meet high regulatory standards, often with far fewer people, systems and specialist teams than larger firms. Roles overlap. Time is limited. Judgement matters. That is why learning cannot be treated as a box-ticking exercise. It has to help people make sound decisions in real situations, with the information available at the time.